This policy sets out the terms and conditions governing returns, refunds and the right of withdrawal for purchases made online through the Ciculina website, distinguishing between event tickets and physical products.<\/p>\n\n\n\n
For any questions or assistance regarding orders, returns and refunds, please contact us at info@ciculina.it<\/strong><\/a>.<\/p>\n\n\n\n Pursuant to Article 59(1)(n) of Legislative Decree No. 206 of 6 September 2005 (the Italian Consumer Code), the right of withdrawal applicable to distance contracts does not apply to contracts concerning the provision of leisure services where the contract specifies a particular date or period of performance.<\/p>\n\n\n\n Consequently, purchases of tickets for events organised by Ciculina, including shows, stand-up comedy nights, concerts, festivals and other events scheduled for a specific date, are not eligible for the right of withdrawal<\/strong>.<\/p>\n\n\n\n Customers may therefore not request cancellation of their purchase or a refund of their ticket due to a change of mind, personal reasons or inability to attend the event, except where Ciculina expressly communicates different conditions or where otherwise required by applicable law.<\/p>\n\n\n\n The same exclusion applies to any additional services associated with a ticket, provided that they concern leisure activities scheduled for a specific date or period.<\/p>\n\n\n\n The exclusion of the right of withdrawal does not affect any rights the Customer may have in the event of cancellation, substantial changes to, or failure to provide the event, in accordance with applicable law and the conditions communicated by the organiser.<\/p>\n\n\n\n Physical products, such as wine bottles, gift boxes and other items purchased separately from event tickets, remain subject to the right of withdrawal provisions set out below, where applicable.<\/p>\n\n\n\n For online purchases of physical products for which the law grants a right of withdrawal, consumer Customers may withdraw from the contract within 14 days from the day on which they receive the product<\/strong>, without having to provide a reason or pay a penalty, subject to any costs permitted under applicable law.<\/p>\n\n\n\n To exercise the right of withdrawal, the Customer must send an explicit statement of their decision to info@ciculina.it<\/strong><\/a>, providing the following information:<\/p>\n\n\n\n The Customer will receive confirmation of the request and any instructions necessary to proceed with the return.<\/p>\n\n\n\n Exercising the right of withdrawal by email remains valid within the time limits established by law. Where applicable legislation requires a specific online withdrawal function, this will be made available through the website.<\/p>\n\n\n\n The Customer must return the products without undue delay and, in any event, within 14 days of communicating their decision to withdraw from the contract.<\/p>\n\n\n\n Products must be returned with suitable packaging, including any accessories and, where possible, the original packaging. The Customer may handle the product to the extent necessary to establish its nature, characteristics and functioning. The Customer remains liable for any diminished value resulting from handling beyond what is necessary to establish these characteristics.<\/p>\n\n\n\n Products must be sent to the following address:<\/p>\n\n\n\n Ciculina<\/strong> The direct costs of returning the products are borne by the Customer, unless otherwise agreed or required by law.<\/p>\n\n\n\n We recommend using a tracked shipping service and keeping the shipping receipt until the refund process has been completed.<\/p>\n\n\n\n Where the right of withdrawal is validly exercised, Ciculina will refund the payments received for the returned products, not including any initial delivery costs, to the extent required by applicable law.<\/p>\n\n\n\n Refunds will be made, wherever possible, using the same payment method used for the purchase, unless the Customer expressly agrees to a different method that does not incur additional costs.<\/p>\n\n\n\n Ciculina will issue the refund without undue delay and, in any event, within the time limits established by law. The refund may be withheld until the returned products have been received or until the Customer has provided evidence that the products have been shipped back, whichever occurs first.<\/p>\n\n\n\n To facilitate the handling of requests, Ciculina undertakes to issue the refund within 14 days of receiving the returned goods, subject to any mandatory time limits and conditions imposed by applicable law.<\/p>\n\n\n\n The right of withdrawal does not apply to products and services for which the law expressly provides an exclusion. Examples may include:<\/p>\n\n\n\n These exclusions apply only in the circumstances and under the conditions established by law. Simply opening the packaging does not automatically result in the loss of the right of withdrawal for every product.<\/p>\n\n\n\n This policy does not limit the rights granted to consumers under applicable legislation concerning the statutory legal guarantee of conformity.<\/p>\n\n\n\n If a product received is defective, damaged or different from the item ordered, the Customer is invited to contact info@ciculina.it<\/strong><\/a>, providing the order number and a description of the issue, preferably accompanied by photographs.<\/p>\n\n\n\n Ciculina will assess the report and provide instructions on how the request will be handled, in accordance with the Customer’s statutory rights.<\/p>\n\n\n\n If a product was purchased as a gift and shipped directly to the recipient, any applicable right of withdrawal may be exercised in accordance with the conditions established by law. Refunds will normally be issued to the person who made the purchase, using the original payment method, unless otherwise required by law.<\/p>\n\n\n\n For information, withdrawal requests, returns, refunds or reports concerning purchased products, please contact Ciculina:<\/p>\n\n\n\n Email:<\/strong> info@ciculina.it<\/a><\/p>\n\n\n\n Return address:<\/strong>2. Event Tickets and Leisure Activities<\/h2>\n\n\n\n
Exclusion of the Right of Withdrawal<\/h3>\n\n\n\n
3. Right of Withdrawal for Physical Products<\/h2>\n\n\n\n
\n
4. Return Conditions<\/h2>\n\n\n\n
Return Address<\/h3>\n\n\n\n
Via San Cosimo, 3
Torre Santa Susanna, Italy<\/p>\n\n\n\n5. Refunds for Returned Products<\/h2>\n\n\n\n
6. Products Excluded from the Right of Withdrawal<\/h2>\n\n\n\n
\n
7. Defective, Damaged or Non-Conforming Products<\/h2>\n\n\n\n
8. Gifts<\/h2>\n\n\n\n
9. Contact Information<\/h2>\n\n\n\n
Ciculina
Via San Cosimo, 3
Torre Santa Susanna, Italy<\/p>\n\n\n